Return policy

Cancellation before shipment

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to us at info@friztyretail.com or call us on +91 9712032925 (10am - 6pm)

In such cases, the order will be canceled, and the money will be returned to you within 24-48 business hours after the cancellation request is duly processed by us.

Cancellation post shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with us on info@friztyretail.com or call us on +91 9712032925 (10am - 6pm)

In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
Once we receive the product(s) back and verify its packaging/condition, we will return your money within 24-48 business hours.

How do I return an item purchased on Frizty?

You can raise a replacement request of a product within 3 days of its delivery. We also accept partial replacements wherein you can raise a request for one or all products in your order.

Step 1: Contact our Customer Support team via email (info@friztyretail.com) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Which are the items eligible to be returned & exchanged?

Returns are accepted for replacement only in the following conditions:

Manufacturing defect in the product/s (within the warranty period)
Delivery of product/s in damaged condition (applicable incase request is initiated within 3 business days of order delivery and an unboxing video would be required for the same)
Delivery of a defective or malfunctioning product/s (applicable incase request is initiated within 3 business days of order delivery and an unboxing video would be required for the same)
Delivery of a product which is different to what was displayed on the digital platform (applicable incase request is initiated within 3 business days of order delivery and an unboxing video would be required for the same)
Which are the items that cannot be returned & exchanged?

Consecutively, Returns are not accepted in the following conditions:

Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Defective products that are not covered under Seller/Manufacturer’s warranty
Product is used or altered
If the product is used then the return will not be initiated until and unless there is any manufacturing defect in the product and video would be required for the same.
Free product(s) provided by brand : If there is/are free product(s) offered with your order then at the time of the return, the free product(s) should also be sent with the original order otherwise return will not be accepted.
Please Note: Bikini trimmer is a non-returnable product due to hygienic reasons. However, if the product is in warranty and you experience any improper working of product then you can claim replacement by sending the video of the same.
I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, If you still have received an item in a damaged/defective condition or have received a wrong product then you can initiate with the replacement request.

Follow a few simple steps to initiate your return/replacement within 3 days of receiving the order:

Step 1: Contact our Customer Support team via email (info@friztyretail.com) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to replace the defective/wrong items in your order. Kindly share an unboxing video and an image of the product with the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: Your request will only be processed when you send us the video of unboxing and an image of the defective/damaged/wrong product.

At Frizty, we strive to craft products that are both stylish and easy to use. We take great pride in our products and are confident that you will love them as well. We take care of all shipping for returns and exchanges, so you can try our products with ease and without any hassle.

If you are not satisfied with your purchase, you may exchange the product in an unworn condition with the packaging intact within seven (7) days from the date of delivery. If the product is returned after seven (7) days or is worn, damaged, or not in its original packaging, we will be unable to honor a return. Our standard return period is seven (7) days and our decision on returns is final. No returns or claims will be accepted after this time.

Our minimum delivery days are 2 days and our maximum delivery days are 8 days, so you can expect to receive your order within 2-8 days. You will receive a confirmation once the product is received, and your exchange will be processed within the mentioned business days of receipt of the returned package.

Please refer to our return and return policy for further information.